If you see a blank white page after logging into the portal, nothing is broken on your end — you just need to force your browser to load the latest version of the site. Here’s how, depending on your device.
Do this on the portal — not on this page. Every step below must be done while you’re on the portal itself (portail.veloservices.ca — the page that shows up blank), not on this help page.
The fastest fix — a “hard refresh”:
Open the portal (the blank page at portail.veloservices.ca), then press:
• On Windows: Ctrl + Shift + R (or Ctrl + F5)
• On Mac: Cmd + Shift + R
In most cases it fixes the problem right away. If it doesn’t, clear the portal’s cache using the steps for your browser below.
Open the portal (the blank page at portail.veloservices.ca), then press:
• On Windows: Ctrl + Shift + R (or Ctrl + F5)
• On Mac: Cmd + Shift + R
In most cases it fixes the problem right away. If it doesn’t, clear the portal’s cache using the steps for your browser below.
Computer
- Click the padlock 🔒 to the left of the address → Site settings → Clear data.
- Or: ⋮ menu → More tools → Clear browsing data → tick “Cached images and files” → Clear.
- ☰ menu → Settings → Privacy & Security → “Cookies and Site Data” → Clear Data.
- Hard-refresh shortcut: Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac).
- Hard refresh: Cmd + Option + R.
- Or Safari menu → Settings → Privacy → Manage Website Data → search “portail.veloservices.ca” → Remove.
Phone & tablet
- Open the Settings app → Safari → Clear History and Website Data.
- Quick way to confirm it’s a cache issue: open the portal in a Private tab (tabs icon → Private).
- ⋯ menu → Settings → Privacy → Clear Browsing Data → “Cached Images and Files”.
- ⋮ menu → Settings → Privacy and security → Clear browsing data → “Cached images and files”.
- Quick tip: on the blank page, tap ⋮ then the reload icon to force a refresh.
Still stuck?
Try opening the portal in a private / incognito window. If it works in private mode but not in your normal browser, that confirms it’s a cache issue and clearing the portal’s data (above) will fix it. If it still fails even in private mode, contact us.