The Vélo-Services website provides information about bike paths, safety, volunteer activities and the organization’s news. This content (text and images) is for information purposes only and may change without notice.
Vélo-Services carefully monitors the accuracy of the information it publishes. However, it cannot guarantee that the content is free of errors or omissions and cannot be held responsible for how it is used.
This website may contain links to third-party websites. Vélo-Services has no control over their content or privacy practices. We encourage you to review their policies.
Unless otherwise stated, all elements of this website (text, images, logos, graphics) are protected by copyright and belong to Vélo-Services or their respective owners. They may not be reproduced, modified or distributed, in whole or in part, for commercial purposes or redistribution, without the written permission of Vélo-Services.
Vélo-Services takes reasonable measures to keep its website secure. However, it cannot be held responsible for any damage to your computer or equipment resulting from browsing the website or downloading content from it.
These terms are governed by the laws in force in Quebec and the applicable federal laws of Canada.
Last updated: October 14, 2026
Vélo-Services is committed to protecting the personal information it collects. This policy explains, in plain language, what information we collect, why, how we protect it and what your rights are.
Denys Louis-Seize, Administrator
Vélo-Services, P.O. Box 79041, Station A, Gatineau, Quebec J8Y 6V2
Email: info@veloservices.ca
This person ensures compliance with this policy and answers any question or request about your information.
| Situation | Information | Purposes |
|---|---|---|
| Newsletter sign-up | Email address | Send you our news and upcoming events |
| Contact form | Name, email, subject, message | Respond to your request |
| Volunteer registration | Name, contact information, availability | Organize volunteer activities and communicate with you |
| Vélo-Services portal | Login credentials, reports | Provide access to the portal and process reports |
| Browsing the website | IP address, browser type (through necessary cookies) | Operate the website and keep it secure |
Our forms are protected by an anti-spam service (CleanTalk) that analyzes submissions to block automated messages. We collect only the information needed for these purposes. We do not sell or rent your personal information.
We collect your information with your consent, given when you fill out a form. You may withdraw your consent at any time by writing to us. Every newsletter includes an unsubscribe link.
Only authorized staff and volunteers who need it to perform their duties have access to it. We also use service providers that process information on our behalf, under contract and with appropriate safeguards.
Some service providers may store information outside Quebec, including in the United States. Before any such communication, we assess whether the information will be adequately protected. It may then be subject to the laws of those jurisdictions.
We keep your information only as long as needed for the stated purposes, then destroy or anonymize it:
We use reasonable security measures (restricted access, passwords, encrypted HTTPS connection) to protect your information against loss, theft and unauthorized access.
You may at any time:
To exercise these rights, write to the person in charge of the protection of personal information. We will respond within 30 days. We may ask you to confirm your identity.
If an incident presents a risk of serious injury, we will promptly notify the people concerned and the Commission d’accès à l’information du Québec, as required by law.
If you are not satisfied with how we handle your information, please contact our person in charge first. You may also contact the Commission d’accès à l’information du Québec.
We may update this policy. The current version is always posted on this page with its last-updated date. We will announce any significant change on the website.
A cookie is a small file stored on your device when you visit a website. On the Vélo-Services website, we only use cookies that are necessary for the website to work and stay secure. We do not use any analytics, advertising or tracking cookies.
| Category | Cookies | Provider | Duration | Consent required |
|---|---|---|---|---|
| Necessary | WordPress, language and security cookies, including spam protection | Vélo-Services, CleanTalk | Session to 12 months | No |
You can block or delete cookies in your browser settings; some features of the website may then stop working.
If we ever add non-essential cookies, we will ask for your consent first and update this policy.
For any questions, write to info@veloservices.ca.
